Return and Refund policy

Return and Refund policy

Return & Refund Policy

Thank you for shopping with us. We want you to have a smooth and satisfying experience. If you are not fully satisfied with your purchase, please review our return and refund guidelines below.

Returns

Eligibility for Returns

To be eligible for a return:

  • The item must be in its original condition.

  • The item must be unused, unworn, and in the same condition you received it.

  • The item must be in its original packaging.

  • A receipt or proof of purchase is required.

Returns must be requested within 30 days of receiving your order unless otherwise stated.

Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods

  • Digital products

  • Personal care items

  • Gift cards

  • Items marked as final sale

Return Process

  1. To start a return, contact us at neuvomart3@gamil.com.

  2. Our team will review your request and provide instructions, including the return address.

  3. You are responsible for return shipping costs unless the return is due to our error (wrong or damaged item).

  4. Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your return.

Refunds

If your return is approved, your refund will be processed to your original payment method.
Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Partial Refunds

Partial refunds may be granted for:

  • Items with signs of use

  • Items not in original condition

  • Items returned after the allowed period

Exchanges

We only replace items that are defective or damaged.
If you need to exchange an item, please contact us at neuvomart3@gamil.com and we will assist you.

Late or Missing Refunds

If you haven’t received a refund:

  1. Check your bank account again.

  2. Contact your payment provider—it may take time before your refund is officially posted.

  3. If you’ve done all of this and still haven’t received your refund, please contact us at neuvomart3@gamil.com.

Return Shipping Costs

  • Customers are responsible for paying their own return shipping costs.

  • Shipping costs are non-refundable.

  • If the return is due to our mistake (wrong item, damaged item, etc.), we will cover the shipping costs.

Contact Us

For any questions regarding returns or refunds, feel free to reach out at:
neuvomart3@gamil.com