Shipping policy
Shipping Policy
Thank you for shopping with us. We aim to provide fast, reliable, and transparent shipping for all orders. Please review our shipping policy below for complete details on processing times, delivery methods, and other important information.
Order Processing Time
All orders are processed within 1–3 business days.
Orders are not shipped or delivered on weekends or holidays.
If we experience a high volume of orders, shipments may be delayed by a few days. We appreciate your patience.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
-
Standard Shipping: 5–10 business days
-
Express Shipping: 2–5 business days
-
International Shipping: 7–21 business days (varies by country)
Please note: Delivery times may vary depending on your location, courier delays, weather conditions, and customs processing for international shipments.
International Shipping
We ship internationally to most countries.
Customs fees, duties, and taxes may be applied by your country’s authorities and are the responsibility of the customer.
Order Tracking
Once your order has shipped, you will receive a confirmation email containing your tracking number. Please allow up to 48 hours for tracking information to update.
Wrong Address Disclaimer
Customers are responsible for providing accurate shipping information.
If an incorrect or incomplete address is provided, we are not responsible for delayed or lost packages. Please contact us as soon as possible if you need to correct your address.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us immediately at neuvomart3@gamil.com.
We will investigate the issue with the courier and work with you to find a solution.
Returns Due to Delivery Failure
If a package is returned to us because it was undeliverable due to an incorrect address or multiple failed delivery attempts, the customer may be responsible for additional shipping fees to resend the package.
Contact Us
If you have any questions about our Shipping Policy, feel free to contact our support team at:
neuvomart3@gamil.com